Work performed on behalf of another that delivers value to the customer by enabling them to achieve organizational outcomes, e.g., an IT service . #SelfService #ServiceDelivery #ITIL #ServiceProvider #ServiceCatalog #BusinessAlignment #CustomerService #SLA #ServiceTransition ...
A described set of elements, IT and non-IT, supported by the IT service provider, that fulfills one or more of the customer’s needs, supports the customer’s business objectives, and which the customer perceives as a coherent whole. #OLA #ServiceProvider #SecurityManagement ...
A complete listing of services , applications, processes, hardware, and support groups/people that will be supported by the support center. #ITSM #Marketing #ServiceCatalog #ServiceDelivery #Processes #ServiceSupport #ServiceCatalogManagement #ServiceDesk #ITIL ...
Provides IT services to customers of an organization. IT Service Providers may be an internal service provider (within the same organization as the customer) or an external service provider. #ITIL #ServiceSupport #ServiceProvider #ServiceDelivery #ITSM
To arrange independent processes, technologies, or functions in such a way that they perform as a single entity. See Service integration and Management (SIAM) . #ServiceLevel #ITSM #ServiceProvider #ServiceDelivery
A functional group whose responsibility is to deliver integrated services to an organization, whether from internal or external providers. #ServiceStrategy #ServiceDelivery #ITSM #ServiceLevel #ServiceProvider
To hire a consultant or third-party vendor to deliver all or a portion of the services normally provided by an internal group; the vendor is responsible for meeting the service level agreement (SLA) mandated by the customer. The term generally refers to business operations that occur off-site...
Those third-party vendors to whom a fee is paid for the service (support) provided. Outsourcers accept responsibility for meeting the customer’s SLA's . #ServiceProvider #ServiceLevel #Outsourcing #WorkforceManagement #ServiceDesk #SupportModels #ServiceDelivery